Overview
Thank you for shopping at wildlukz.com. Please review our shipping terms and conditions below.
Delivery Area
- Accra Only: We provide direct delivery services exclusively within Accra.
- Outside Accra: We do not arrange delivery outside Accra.
- Customer Responsibility: Customers outside Accra must arrange their own shipping or courier pickup.
Order Processing & Delivery Times
- Processing Time: Orders are processed within 1 to 2 business days.
- Delivery Time: Deliveries within Accra take between 1 to 3 business days after processing.
- No Weekend Processing: We do not process or ship orders on weekends or public holidays.
- Confirmation Email: You will receive a notification once your order is ready.
Shipping Rates (Within Accra)
- Flat Rate: Delivery charges are calculated at checkout based on your specific location in Accra.
- Free Delivery: Available only during special promotional periods.
Damages and Issues
- Inspect Upon Receipt: Please check your package immediately when it arrives.
- Report Damages: Contact us within 24 hours if items are damaged or incorrect.
Contact Information
- Email Support: For any questions regarding your delivery, contact us at info@wildlukz.com.
Refunds
Return Window
- 3-Day Limit: You have 3 days from the date of delivery to request a return.
Eligibility Criteria
- Unused Condition: Items must be unworn, unused, and in their original packaging.
- Tags Attached: All original tags must still be attached to the product.
- Proof of Purchase: You must provide the receipt or proof of purchase.
Non-Returnable Items
- Final Sale: Sale items and gift cards cannot be returned.
- Hygiene Products: Intimate goods or perishable items are non-returnable.
Return Process
- Contact Us: Email info@wildlukz.com to initiate a return request.
- Return Shipping: Customers are responsible for all return shipping costs to Accra.
- Inspection: We will notify you once we receive and inspect your returned item.
Refunds
- Approval: If approved, your refund will be processed automatically to your original payment method.
- Processing Time: Please allow a few days for your bank or mobile money provider to post the refund.
Need help?
Contact us at {info@wildlukz.com} for questions related to refunds and returns.